Job Description:

This is a field-based role where you will be responsible for driving operational excellence, leading and developing high-performing teams, and ensuring the successful delivery of both existing store operations and new store openings.

Client Details

Our client is a growing multi-site consumer business dedicated to delivering outstanding customer experiences, high operational standards, and strong commercial performance. With an ambitious growth strategy and continued investment across its estate, they are looking to appoint an experienced and commercially driven Area Manager to oversee multiple locations across the North Region.

Description

Key Responsibilities

Leadership & People Development

• Lead, coach and develop Store Managers and their teams to deliver outstanding performance.
• Create a positive and engaging culture that reflects the company's values and promotes accountability.
• Identify talent within the business and support succession planning and career development initiatives.
• Recruit, train and retain high-quality team members across your region.
• Conduct regular performance reviews and provide ongoing coaching and development support.

Operational Excellence

• Ensure all stores consistently meet brand standards, operational procedures and food safety requirements.
• Conduct regular store visits, audits and performance reviews, implementing action plans where required.
• Drive operational efficiency and best practice across all locations.
• Support refurbishments, business improvement projects and operational change initiatives.
• Ensure consistent execution of company policies and procedures across all stores.

Customer Experience

• Champion an exceptional customer experience across every store.
• Monitor customer feedback and implement improvements to enhance satisfaction and loyalty.
• Ensure stores maintain high standards of cleanliness, presentation and service.
• Foster a customer-first culture across all locations.

Commercial Performance

• Take full ownership of sales, profit and loss performance across your area.
• Analyse sales trends, labour costs, waste and key performance indicators to maximise profitability.
• Work with Store Managers to identify opportunities for sales growth and operational improvements.
• Deliver area budgets and contribute to the wider strategic objectives of the business.
• Drive local initiatives to increase sales, customer footfall and brand awareness.

New Store Openings & Expansion

• Support the successful delivery of new store openings across the region, ensuring locations launch on time and to company standards.
• Work closely with Head Office and key stakeholders during site set-up, recruitment, training and launch planning.
• Build and develop new store teams, ensuring colleagues are fully trained and equipped for a successful opening.
• Provide hands-on operational support during opening periods to drive strong customer experiences and commercial performance from day one.
• Share learning's and best practice from new store openings to support continuous improvement across the wider business.
• Identify opportunities for growth within the region and contribute to the company's expansion strategy.

Compliance, Health & Safety

• Ensure all stores operate in line with company policies, health and safety legislation, and regulatory requirements.
• Maintain high standards of food safety, hygiene and risk management.
• Support Store Managers in creating safe working environments for colleagues and customers.
• Ensure all mandatory training and compliance requirements are completed and maintained.

Profile

• Previous experience as an Area Manager, Regional Manager or Multi-Site Manager.
• Proven track record of leading, coaching and developing high-performing teams.
• Strong commercial awareness with experience managing sales, budgets and profitability.
• Excellent communication and stakeholder management skills.
• Experience driving operational standards across multiple locations.
• Ability to analyse performance data and implement actions to improve results.
• Strong problem-solving and decision-making abilities.
• Comfortable working in a fast-paced and growing business.
• Experience supporting new store openings would be highly advantageous.
• Full UK driving licence and willingness to travel regularly across the region.

Job Offer

• Salary up to £50,000
• Competitive salary and bonus opportunity
• Car allowance
• Career progression within a growing business
• Ongoing training and development

Area Manager - Hospitality Industry

Area Manager - Hospitality Industry

Area Manager - Hospitality Industry