Job Description:

Neighbourhood Officer (Out of Area)

Cheshire East, Cheshire West and Warrington

£39,676 per annum

Permanent, Full-Time

Here at Halton Housing, we are looking for a professional and experienced Neighbourhood Officer (Out of Area) to work across our vibrant organisation.

Hours: 37 hours per week (Monday - Friday)
Duration: Permanent

What You’ll Do:

• Manage a designated neighbourhood patch, using customer and property data to target resources and deliver effective tenancy, estate and neighbourhood management.
• Support customers throughout their tenancy, including vulnerable customers, signposting to appropriate services and identifying safeguarding concerns.
• Carry out tenancy visits, property inspections and estate walkabouts, ensuring accurate records and follow-up actions.
• Provide advice on tenancy matters, mutual exchanges and housing services, managing customer expectations and resolving queries.
• Manage low-level anti-social behaviour cases, working with colleagues and partner agencies to achieve positive outcomes.
• Use housing management systems and digital tools to manage cases, maintain records and support compliance activities.
• Support the recovery of abandoned or unauthorised occupied properties in conjunction with legal colleagues.

What You’ll Need:

• Level 3 CIH qualification or equivalent experience, with a good understanding of safeguarding principles.
• Knowledge of housing legislation, welfare reform, and regulatory requirements.
• Ability to analyse data, identify trends, and produce reports for senior management.
• Strong problem-solving, influencing, negotiation, and communication skills.
• Able to manage competing priorities and deliver against targets and performance objectives.
• Competent in Microsoft Office and Teams.

What You’ll Get:

• 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
• Opportunity to buy or sell holidays
• Competitive salary
• Electric Vehicle Salary Sacrifice Scheme
• Flexible and Hybrid working
• Supported training and development opportunities
• Health and Wellbeing Cash Plan
• Competitive Pension Scheme

Why Halton Housing?

At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values:

• We are Honest – we build trust through openness, integrity and accountability.
• We are Dynamic – we embrace change, seek opportunities and continually improve.
• We Care – we put people first and make a positive difference to our customers, colleagues and communities.

If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you.

We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

The Company

An innovative housing provider, with customers at the heart of everything we do.

We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West. 

We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond.