Job Description:

Payroll & Operations Support

Department: Payroll / Operations
Reports to: National Operations Manager
Location: Wigan, WN3 5BA
Hours: Monday to Friday – 8:00am–4:00pm, 8:30am–4:30pm or 9:00am–5:00pm

Role Purpose
We are looking for an organised and detail-focused Payroll Administrator to support the accurate and timely processing of weekly payroll for temporary workers across more than 30 client accounts.
This is a busy, varied role involving the collection and processing of working hours and timesheets, checking time and attendance information, validating pay and charge rates, producing client costings and ensuring all necessary approvals are received ahead of payroll.
The role will also provide administrative support around temporary worker compliance, ensuring records and documentation remain accurate and up to date.
Weekly payroll is processed each Monday, so strong organisation, accuracy and the ability to work to strict deadlines are essential.

Key Responsibilities - Payroll & Timesheets

• Obtain weekly working hours and authorised timesheets from 30+ client accounts.
• Liaise proactively with clients and internal account teams to obtain missing or incomplete payroll information.
• Accurately input hours, shifts, overtime, bonuses, holidays and other payments into the workforce management system.
• Review time and attendance information, identifying missing clockings, discrepancies and unusual entries.
• Investigate and resolve payroll queries ahead of the weekly payroll deadline.
• Check pay and charge rates against agreed client costings.
• Produce and review payroll costings, ensuring all information is accurate before submission.
• Send hours and costings to clients for approval and follow up on outstanding authorisations.
• Ensure all payroll information is complete and approved in readiness for the Monday payroll run.
• Maintain accurate records of client approvals, amendments and payroll communications.
• Respond professionally and promptly to payroll queries from clients, temporary workers and internal colleagues.
• Support the correction of payroll errors and ensure any necessary adjustments are processed accurately.

Compliance & Administration

• Review temporary worker compliance records and identify documentation that is missing, incomplete or approaching expiry.
• Support checks relating to right to work, identity, contracts, assignment information, licences, training and other role-specific requirements.
• Liaise with temporary workers and operational teams to obtain updated compliance documentation.
• Ensure mandatory compliance requirements are satisfied before workers are placed or permitted to continue working.
• Maintain confidentiality when handling personal, payroll and sensitive information.
• Assist with internal and client audits by providing accurate payroll and compliance records.
• Complete additional payroll, compliance and general administrative duties as required.

Skills & Experience (Essential)

• Strong administrative and data-entry skills with excellent attention to detail.
• High level of accuracy when processing large volumes of information.
• Confident using Microsoft Office, spreadsheets and computer-based systems.
• Ability to review timesheets and time and attendance information and identify discrepancies.
• Strong organisational skills with the ability to prioritise a busy workload.
• Comfortable working to strict weekly deadlines.
• Clear and professional written and verbal communication skills.
• Confidence communicating with multiple clients and internal stakeholders.
• Proactive approach to chasing outstanding information and resolving queries.
• Ability to handle confidential and sensitive information appropriately.

Desirable

• Previous experience within payroll, recruitment, temporary staffing or workforce administration.
• Experience processing weekly payroll for hourly paid or temporary workers.
• Experience reviewing timesheets, clocking data, pay rates and client costings.
• Knowledge of temporary worker compliance and right-to-work requirements.
• Experience using workforce management, time and attendance or payroll systems.

Personal Attributes

The successful candidate will be methodical, organised and dependable, with a strong sense of ownership over their workload.
You will be comfortable managing information across multiple client accounts and able to remain calm and accurate when working under pressure. You should be proactive and persistent when following up outstanding information and confident enough to question information where something does not appear correct.
You will also be professional and service-focused when dealing with clients and temporary workers, while working effectively as part of the wider operations team.

Key Measures of Success

• Weekly payroll information completed accurately and on time.
• Client hours and costings approved ahead of payroll deadlines.
• Payroll discrepancies identified and resolved promptly.
• Temporary worker compliance records maintained accurately.
• Payroll errors and subsequent corrections kept to a minimum.
• Strong and professional relationships maintained with clients, temporary workers and internal teams.