Job Description:

Senior IT Technician / IT Support & Infrastructure Engineer

Frodsham, Cheshire
£37,000 – £42,000
Permanent | Full-time | Site-based

We're recruiting an experienced IT support and infrastructure professional to join a successful and growing organisation based in Frodsham.

This is a broad, hands-on position combining IT support, infrastructure, networking and cyber security.

We're looking for someone with the technical depth and confidence to take day-to-day ownership of the IT environment. You'll be the go-to person for IT on site, supporting users while also taking an active role in protecting the organisation's systems, devices, networks and data.

This isn't simply a service desk position. You'll need to be comfortable investigating technical and security issues independently and seeing problems through to resolution.

What You'll Be Doing

• Providing hands-on 1st, 2nd and where required 3rd-line IT support
• Taking day-to-day ownership of IT issues across the business
• Supporting and administering Microsoft 365, Active Directory and Entra ID
• Managing users, permissions, MFA and access controls
• Supporting Intune/MDM, endpoint management and device security
• Maintaining desktops, laptops, mobile devices, printers and associated hardware
• Troubleshooting LAN/WAN, Wi-Fi, switches, routers, VPNs, DNS and DHCP
• Supporting Windows Server and wider IT infrastructure
• Managing security updates, patching, antivirus and endpoint protection
• Helping identify and respond to cyber security risks, vulnerabilities and incidents
• Supporting backup, recovery and disaster recovery processes
• Monitoring systems and maintaining appropriate security controls
• Supporting starters/leavers and ensuring access is appropriately provisioned and removed
• Maintaining IT assets, licences, documentation and security procedures
• Working with third-party technology and security providers where necessary
• Supporting IT upgrades, migrations and infrastructure/security projects
• Helping promote cyber security awareness and good practice across the organisation

What We're Looking For

We're particularly interested in candidates who've worked in an SME, manufacturing, engineering, infrastructure or site-based environment where they've had broad responsibility rather than operating within one narrow area of IT.

You'll ideally have:

• Strong hands-on 2nd-line support, with exposure to 3rd-line/infrastructure issues
• Microsoft 365, Active Directory and Entra ID experience
• Good networking knowledge including TCP/IP, DNS, DHCP, VPN and Wi-Fi
• Windows desktop and ideally Windows Server experience
• Intune, MDM or other endpoint management experience
• A strong practical understanding of cyber security
• Experience of areas such as MFA, Conditional Access, endpoint protection, patching, vulnerability management, backups and access control
• The ability to recognise potential security issues and take appropriate action
• The confidence to troubleshoot technical problems independently
• Strong communication skills and the ability to explain security and IT issues to non-technical colleagues

Microsoft, CompTIA, Cisco, ITIL or cyber security qualifications would be advantageous, but practical experience and technical ability are more important.

The Opportunity

This would suit someone who enjoys being a true IT generalist and wants more responsibility than they'd get in a traditional service desk environment.

You'll have genuine involvement across IT support, infrastructure, networking and cyber security, with the opportunity to take ownership and make a real impact on how the organisation's IT environment is managed and protected.

Salary: £37,000 – £42,000 depending on experience.

If you're currently an IT Support Engineer, Senior IT Technician, Infrastructure Engineer, Systems Administrator, 2nd/3rd Line Engineer or IT & Cyber Security Engineer, we'd be keen to hear from you.