Job Description:

We are currently recruiting for the position of Service Advisor in Wigan on behalf of a leading motor retail group. This is a full-time, permanent Service Advisor role offering a competitive salary and excellent career development opportunities within a renowned automotive business.

Benefits:

• Basic salary of approximately £30,000 per annum, with potential earnings up to £38,500 including bonuses
• Up to 34 days’ paid holiday annually
• Performance-based bonus schemes
• Employee discount schemes on products and services
• Recognition awards such as Employee of the Month
• Company sick pay scheme
• Confidential health and wellbeing programmes
• Ongoing training and professional development
• Supportive, customer-focused working environment

Duties:

• Greet customers warmly and ensure they feel valued and confident in our services
• Clearly communicate available services, repairs, and supplementary products as the Service Advisor
• Promote upselling of additional services, warranties, accessories, and loyalty programmes
• Record customer vehicle details and service requirements accurately, obtaining necessary authorisations
• Follow up with customers post-service to ensure satisfaction and encourage repeat business
• Manage service and parts sales, including warranty policies and promotional offers
• Maintain a professional, clean, and well-organised reception area
• Liaise effectively with workshop staff to facilitate smooth scheduling and vehicle flow
• Oversee accurate invoicing and cost documentation
• Handle administrative tasks related to bookings, paperwork, and customer records
• Resolve customer issues promptly and courteously, maintaining high standards of service

Requirements:

• Excellent verbal and written communication skills for effective customer and team engagement
• Strong organisational skills and meticulous attention to detail
• Customer-centric approach with a professional and friendly demeanor
• Prior experience as a Service Advisor or in an automotive customer service role is preferred
• Technical knowledge of vehicle servicing, repairs, and warranty procedures is advantageous
• Ability to process payments accurately and efficiently
• Familiarity with computerised recording systems and reporting tools
• Knowledge of warranty procedures, vehicle legislation, and trade practices is desirable

If you are dedicated to building a successful career as a Service Advisor and thrive in a dynamic, customer-oriented environment, we invite you to apply.

Contact Paul Martin, Automotive Recruitment Specialist at Perfect Placement covering Wigan and Greater Manchester today to discover more about this fantastic Service Advisor opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.