Job Description:

Service Advisor vacancy in Warrington!

Our client, a leading and well-established motor retail group, is seeking a Service Advisor to join their dynamic team in Warrington. With over 35 years of industry experience, the company prides itself on exceptional customer service, employee development, and a supportive work environment. This opportunity offers a chance for motivated automotive professionals to develop their career within a reputable organisation that values professionalism and growth.

Benefits for the successful Service Advisor:

• Competitive basic salary of £30,000, with the opportunity to earn up to £38,500 OTE through performance-based bonuses
• Up to 34 days’ paid holiday per year
• Employee discounts and rewards on car services, products, and other benefits
• Full training provided, alongside ongoing professional development
• Health and wellbeing programmes to support employee health
• Recognition awards such as Employee of the Month
• Company sick pay scheme
• Confidential wellness and support initiatives

Duties of the Service Advisor:

• Greet and welcome customers in a professional and friendly manner, ensuring positive first impressions
• Clearly communicate the services, repairs, and additional products available
• Promote and upsell services, warranties, accessories, and loyalty schemes to maximise sales
• Accurately record customer vehicle details and service requirements, obtaining necessary authorisations
• Follow up with customers using structured systems to ensure satisfaction and foster repeat business
• Manage service and parts sales, including warranty policies and promotional offers
• Ensure reception areas are inviting, professional, and well-maintained
• Oversee invoicing and job costing procedures to maintain financial accuracy
• Liaise effectively with workshop team members to facilitate smooth scheduling and vehicle flow
• Resolve customer issues promptly, maintaining high standards of customer service
• Handle administrative tasks, including scheduling appointments and maintaining customer records

Requirements:

• Excellent verbal and written communication skills, with the ability to engage confidently with customers and colleagues
• Strong organisational skills and exceptional attention to detail
• Customer-focused approach with a professional and friendly nature
• Previous experience as a Service Advisor or in a similar automotive customer service role is highly desirable
• Technical understanding of vehicle servicing, repairs, and warranty procedures is advantageous
• Ability to process payments accurately and efficiently
• Familiarity with computerised recording systems and reporting tools
• Knowledge of warranty procedures, vehicle legislation, and trade practices is a plus

If you are committed to advancing your career as a Service Advisor and thrive in a customer-centred environment, this opportunity is ideal for you.

Contact Matt Cross, Automotive Recruitment Specialist at Perfect Placement covering Warrington and Cheshire, today to discover more about this fantastic opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.