Job Description:

Wholesale Account Executive | Birchwood, Warrington | Hybrid Working | Up to £37,500

Are you an organised, customer-focused professional who enjoys building relationships and keeping things running smoothly? Do you have experience in wholesale, fashion, sportswear or logistics?

We're recruiting a Wholesale Account Executive to join a leading international brand based in Birchwood, Warrington. This is an excellent opportunity to join an established global business, supporting its wholesale customers and playing a key role in delivering an outstanding customer experience.

Working closely with customers and internal teams, you'll take ownership of the day-to-day order journey, ensuring orders are processed efficiently, deliveries run smoothly and customer queries are resolved promptly.

The Role

As Wholesale Account Executive, you'll act as a key point of contact for a portfolio of wholesale customers, building strong working relationships and coordinating the process from order placement through to delivery and invoicing.

Your responsibilities will include:

• Managing day-to-day relationships with wholesale customers, acting as their main point of contact for orders, queries and delivery updates.
• Processing customer orders and monitoring the order book to ensure orders progress through to invoicing.
• Liaising with sales, supply chain, logistics, finance and distribution teams to resolve issues and keep orders moving.
• Monitoring deliveries, tracking outstanding orders and proactively communicating any delays or changes.
• Managing returns, credits, claims and customer disputes, ensuring these are resolved within agreed timescales.
• Conducting regular customer calls, reviewing service performance and following up on agreed actions.
• Monitoring outstanding and aged orders, identifying potential issues and taking appropriate action.
• Maintaining accurate customer records and ensuring all activity aligns with agreed commercial policies and service standards.
• Working collaboratively with colleagues across the business to identify opportunities to improve processes and customer satisfaction.

About You

We're looking for someone who is proactive, organised and confident communicating with customers and colleagues across different departments.

You'll ideally have:

• Previous experience in customer account management, wholesale, customer service, order management or a similar role.
• Experience within sportswear, fashion, footwear or retail wholesale would be advantageous. Candidates with a logistics, distribution or supply chain background will also be considered.
• Strong communication and relationship-building skills, with the confidence to manage customer queries and resolve issues professionally.
• Excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Good analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Good working knowledge of Microsoft Excel and Word.
• Experience using SAP, CRM systems or order management systems would be beneficial.
• The ability to work collaboratively across multiple teams while maintaining a strong customer focus.

A relevant degree or diploma would be beneficial, alongside some previous professional experience. Above all, we're interested in someone with the right attitude, a customer-first mindset and a genuine desire to build their career within a leading international business.

What's on Offer?

• Salary: Up to £37,500, depending on experience.
• Hybrid working: Initially four days per week in the office, with the potential to move to three days per week following successful completion of the three-month probation period.
• Annual leave: 25 days + BH
• Product discounts: 50% off full-price products and 30% off outlet products.
• Gym benefits: Free 12-month membership at Alive & Well gym at Birchwood Park, plus 30% cashback on gym membership.
• Additional benefits: Free onsite parking and access to an Employee Assistance Programme.

Interested?

If you have experience in wholesale, customer accounts, fashion, sportswear or logistics and are looking for your next opportunity with an internationally recognised business, we'd love to hear from you.

Apply today to find out more about this opportunity.

BH37664